Refund Policy
Last updated: March 23, 2026
We want you to be completely satisfied with SuperLaunch.in. Our refund policy is designed to be fair and transparent for all our services.
1. Pro Plan Subscriptions
Monthly Pro Plan (₹999/month)
- Full refund available within 7 days of purchase
- No questions asked, no complicated process
- Refund processed within 5-7 business days
- Access to Pro features continues until refund is processed
Annual Pro Plan
- Pro-rated refund available within 30 days
- Refund calculated based on unused months
- Example: Cancel after 2 months of a 12-month plan = 10 months refunded
- Processing time: 5-7 business days
2. Promoted Listings
Campaign-Based Promotions
- Non-refundable once campaign goes live
- Campaigns can be rescheduled before activation
- Full refund available if campaign hasn't started
- Campaign modifications available within 24 hours of purchase
Why This Policy?
Promoted listings involve immediate placement in our directory and marketing channels. Once live, the promotional value has been delivered and cannot be reversed.
3. Free Tier
No Charges, No Refunds Needed
- Free startup listings have no charges
- No payment methods required for basic features
- Account deletion removes all data at no cost
4. How to Request a Refund
Step 1: Contact Us
Email hello@superlaunch.in with:
- Subject line: "Refund Request"
- Your account email address
- Order/transaction ID (if available)
- Reason for refund (optional but helpful)
Step 2: Verification
- We'll verify your account and purchase details
- Confirmation email sent within 24 hours
- Refund eligibility confirmed based on our policy
Step 3: Processing
- Eligible refunds processed within 5-7 business days
- Refund to original payment method
- Email confirmation when refund is complete
5. Processing Time
Typical Timeframes
- Credit Cards: 3-5 business days
- Debit Cards: 5-7 business days
- Digital Wallets: 1-3 business days
- Bank Transfers: 5-10 business days
Note: Processing times may vary depending on your bank or payment provider.
6. Special Circumstances
Technical Issues
If you experience technical problems that prevent platform use:
- Contact support immediately
- We'll work to resolve the issue first
- Refunds may be extended beyond normal timeframes
- Account credits may be offered as an alternative
Exceptional Cases
While our policy covers most situations, we evaluate each case individually for:
- Billing errors or duplicate charges
- Unauthorized purchases
- Platform outages affecting service
- Policy violations by SuperLaunch
7. What Happens After a Refund
- Pro plan features are immediately deactivated
- Account reverts to free tier functionality
- Existing startup listings remain active
- Promoted listing campaigns are stopped (if applicable)
- You can re-subscribe at any time
8. Partial Refunds
Partial refunds may be issued for:
- Service downgrades mid-billing cycle
- Unused portions of annual subscriptions
- Promotional campaigns stopped early
- Pro-rated adjustments for plan changes
9. Contact Information
Need Help?
Email: hello@superlaunch.in
Subject: "Refund Request" or "Billing Question"
Response time: Within 24 hours
Business hours: Monday–Friday, 9 AM–6 PM IST
Quick Tip: Include your account email and order details for faster processing.